System Privacy Policy

Effective Date: March 01, 2025
Last Updated: April 01, 2026

This System Privacy Policy explains how MyEdu, operated by Global Technology Service, collects, uses, stores, discloses, and protects personal data in connection with the MyEdu website, super admin platform, school administration system, and related service infrastructure.

1. Who We Are

MyEdu is operated by Global Technology Service.

Business Address: Bole, Addis Ababa, Ethiopia
Support Email: myedueth@gmail.com
Support Phone: +251910675097
Website: https://myedu.et

For privacy-related questions, you may also contact:
Dechasa Kifle
Email: kdechasa@gmail.com
Phone: +251910675097

2. Scope

This policy applies to:
- the MyEdu website;
- the MyEdu super admin portal;
- school admin portals and administration tools;
- system-level account management, onboarding, billing, and support;
- technical infrastructure, analytics, security, and audit logs;
- integrated mobile and web service operations related to the MyEdu platform.

3. Data We May Collect

We may collect and process:
- names, usernames, and role information;
- school names, school codes, organizational details, and account setup information;
- phone numbers, email addresses, and support inquiry details;
- login records, device identifiers, app versions, IP addresses, browser details, and security logs;
- billing, payment, subscription, and transaction metadata;
- service usage records, notification logs, and operational audit records;
- technical diagnostics, crash reports, and system monitoring data.

4. Why We Process This Data

We process personal data to:
- operate, maintain, and improve the MyEdu platform;
- create and manage school and administrator accounts;
- provide access to school management, communication, and reporting services;
- support onboarding, demos, inquiries, and customer support;
- process billing, subscription management, and service administration;
- maintain security, prevent misuse, and investigate suspicious activity;
- comply with legal obligations and lawful requests from competent authorities;
- communicate system notices, service updates, and security alerts.

5. Legal Basis

We process data based on one or more of the following, as applicable:
- consent where required;
- performance of a contract or service relationship;
- compliance with legal obligations;
- legitimate interests related to secure and effective operation of the platform;
- protection of vital interests where applicable.

6. Sharing of Data

We may share data only where reasonably necessary, including with:
- authorized MyEdu personnel and service administrators;
- schools and authorized school administrators using the service;
- hosting, cloud, messaging, analytics, or payment service providers supporting the platform;
- advisers, auditors, insurers, and legal counsel;
- courts, regulators, public authorities, or law enforcement where required by law.

We do not sell personal data.

7. Data Security

We apply technical and organizational safeguards intended to protect data against unauthorized access, misuse, alteration, loss, or disclosure. These may include access controls, authentication safeguards, logging, secure service configurations, and operational monitoring.

No digital system is completely risk-free. Users and administrators are responsible for protecting passwords, limiting account sharing, and using the platform responsibly.

8. Retention

We retain personal data only for as long as necessary for service operation, lawful business needs, contractual obligations, support, security, lawful archiving, or compliance with applicable law.

9. Cross-Border Processing

Some infrastructure or service providers used by MyEdu may process data outside Ethiopia. Where that occurs, we aim to apply reasonable contractual, technical, and organizational safeguards consistent with applicable Ethiopian legal requirements.

10. Rights and Requests

Subject to applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, or portability of their data where applicable. Requests related to system-level data may be directed to MyEdu using the contact details above.

11. Updates

We may update this policy from time to time. Updated versions will be posted through the platform or website, and the latest update date will appear at the top of the policy.

12. Contact

For privacy-related questions, requests, or complaints, please contact:

Dechasa Kifle
Email: kdechasa@gmail.com
Phone: +251910675097
Address: Bole, Addis Ababa, Ethiopia